AutoZone Auto Parts

The service we received today was probably one of these worst customer service experiences we’ve had overall in a store. My wife and I both work in customer service, so we understand that everyone have an off day, so we try to always be as kind and understanding as possible whenever we interact with staff at any store. This visit at the store though was just straight up bad though. The battery in one of our cars was having issues, so we brought the battery on its own to the store so the wouldn’t need to do any extra work to figure stuff out, but when we walked in they were more then annoyed and were already trying to shoo us out of the store the second we walked in. We explained that we just needed the battery tested to see if we needed to get a new one there, and they tested it, but we’re

Jacob Y was extremely friendly, and helpful as soon as I came in the door. He made me feel respected and even told me about some deals in the store. Overall my best experience in any customer service situation!

I was having problems withy headlights were getting really dim while I was driving it and when heater was on it would pull the battery weak . I thought it was alternator but they checked it for me and told me the battery was to weak and saved me some $ really. They are great.

I was having trouble getting a warrantied part replacement from a shop I used in Columbia City and now I am in Wisconsin. However, I spoke with Patty and she helped me get it worked out! She was very helpful and I really appreciate here time and attention to the details! Wish I had someone like her around where I live in Wisconsin! Amazing Customer Service! Sounds like others have found her to be extremely helpful as well!

Used my commercial account and was VERY unimpressed with the customer service. Scott was borderline rude and uninterested in actually helping. Do better Columbia city Illinois rd and Clinton street never had that problem there