AutoZone Auto Parts

Overall experience at this specific location has been very phenomenal. Came in on March 7th @7pm. All employees were helpful but I want to give a special shout-out to the young man with long hair, wearing a hat and a red t-shirt (forgot his name). He helped me to find the parts needed for my car and also assisted in the installation without asking. He took initiative and overall presence is inviting and welcoming. Please give him a raise and a promotion 😜

Came here to replace a dead battery for my Lexus. I had no idea how to do it myself, and David (one of the salespeople) kindly helped me replace the battery. It was much more complex than we initially thought, yet David still helped till the end, which took around 45 minutes in total. Huge kudos for his patience and dedication — he went above and beyond to make sure everything worked perfectly.

Had a great experience at this location. I came in to buy a battery for my mom’s car and one of the employees (I didn’t catch his name) was incredibly helpful. He walked us through the options and confirmed the right fit (we got the Duralast Platinum 51R-AGM). What stood out is that he even let us borrow a 10mm wrench so we could do the install ourselves in the parking lot — that made things so much easier. You don’t always get that kind of support at retail stores, so it definitely made an impression. Solid customer service all around.

I had to return a part, but my credit card had expired and the system was having trouble processing the refund. The team really tried to help, even though it wasn’t straightforward. They called the manager (his name was Robert), and his badge said something like “Customer Success” or “Customer Champion,” which he absolutely deserves. Even though he was busy, he didn’t hesitate to step in and help resolve the situation. Truly a great team at this AutoZone location!

My response is on behalf of Jeffery at San Mateo, CA store on El Camino Real. I often shop at this store because of the well-stocked inventory and customer service is consistently outstanding. This morning (11/09/2026), Jeffery went 'above & beyond' with helping me select the correct oil and filter for my truck. Then, in the afternoon, he helped me dispose of the used oil, install two windshield wipers (the old ones were extremely difficult to remove), and finished up by running a diagnostic test on my truck's battery, starter, and alternator. I am sincerely appreciative of Jeffery's efforts today and it’s because of employees like him that I will continue to buy from Auto Zone in San Mateo, CA on El Camino Real. Thank you!