AutoZone Auto Parts

Quick and simple interaction, i came in gave aiden exactly what little information i had, he checked based on the info i gave him, and then when i asked for a price check, he gave me a variety of options based on price and information on whether mechanic shops would be able to complete the task here. Great interaction.

I stopped in at Smryna auto zone and got windshield wipers replaced. Great service however under staffed needs more workers at the Smryna location to keep up with customers demand.

I stopped in the Smyrna AutoZone today to have two small rear bulbs installed in my vehicle. I had failed my auto inspection a few days ago, and the reason was the blown lights. I purchased the bulbs a couple days ago, thinking my nephew would install them for me. When he told me he would not be able to do it, I went back to the AutoZone where Austin (who previously sold me the bulbs) said he would install the bulbs for me. Austin was awesome! He installed the bulbs pretty quickly after having to remove some bolts; he tested them to make sure they worked and pretty much made my day! He was so polite; he would not even accept the tip I offered for installing my bulbs. I have worked in the customer service field for 40 years, and I am often disappointed by the current lack of good customer s

As a former ASM this location's staff lacks customer service skills. Their stop drop 30/30 is non existent. I was in the store for 5 mins, and walked out of the store with not so much as a peep, until I hit the door. The PSM on duty seemed more interested in flirting with the young red shirt instead of acknowledging somebody walked in the store. Wouldn't fly back in my day, but I guess that's just me.

On 12/14 at 9am I experienced the worst customer service ever. There is a young kid that works for your company, who is very disrespectful to customers. His name tag was not present to retrieve a name. The company is not hiring on standards but availability and this young kid showed it. He did not help in finding the part I needed for my vehicle at all. He actually walks away from the counter with an attitude and continues what he was doing in stocking. The managers and owner needs to show customer satisfaction is what your brand is representing but at this establishment they are not. Great job making an early morning trip that was supposed to be convenient, but ended up being inconvenient because I had to drive and take my business elsewhere. Thanks for advance auto parts being across the