AutoZone Auto Parts

I had a very disappointing experience with the manager on duty named Brandon Williams Despite the part clearly being under warranty, he refused to accept the return. Even the associate working with him tried to explain the warranty policy, but the manager would not listen or accept the return. Instead, he told me to call the police. After calling more than four other locations for guidance, he was finally informed that the part should, in fact, be accepted under warranty, and only then did he process the return. This manager clearly lacks the necessary product knowledge and understanding of company warranty policies, especially compared to the associates working under him, who demonstrated much better knowledge and professionalism. This branch has many excellent employees, but unfortunat

Refused to honor the 3 year Gold Series replacement plan. Stickers clearly show within 3 years however their system incorrectly showed from 2018. Simply told me to “call corporate”.

I went to Dunkirk to get my battery change and they couldn’t help me because my battery had a tie down. So I came to this location and met Savanna and Kishon who helped me pick out the best battery for my vehicle and both of them helped to install my battery. Awesome customer service!!! This will be my new home store!!! The store manger Pamela was very hospitable ☺️ I’m very impressed 💯

Staff was very helpful and courteous. Always pleasant when I visit.

I came in today and got my battery installed by the Manager on duty Savannah. She helped me while assisting other customers. But she made me feel like #1 🙂