AutoZone Auto Parts

Worst customer service I’ve ever experienced and worst manager I’ve ever seen. Ordered a bottle of oil online and went straight to the store. I got to the store and she employee kept bringing the wrong bottle. He’d look at the order then walk away. I was patient and just looked around and played on my phone. After like 15-20 minutes the manager walked up to me and handed me a receipt. I looked at him confused. He said “we processed a return”. And walked away. No “hey we don’t have what you ordered so let me make it right by giving you a better oil”. Maybe we can sell the better oil at a discount”. Not even a “sorry sir, we don’t have what you ordered and we’ve refunded your money”. No one told me they were doing a refund, just handed me a receipt and walked away. I only had like $12 in the

I went in and asked if they could scan my car for a code since my check engine light came on. The man at the counter was very kind and walked me through how to use the tool and printed me a report on the issue talking me through what I needed to know acknowledging that it wasn’t an urgent issue which made me feel great as he clearly wasn’t trying to take my money. Overall very kind and quick and helpful

Great experience at AutoZone. I went there to buy a battery for my Kia Sportage, and the staff member (whose name I wish I knew) was extremely helpful and very nice. They shared the tools with me and helped me replace the battery right there. Fast, friendly service, highly recommend! ⭐⭐⭐⭐⭐

the employee named Joe (he wears a beanie with glasses and has a broken arm) he was giving me a hard time the whole time I was there (Purchased everything btw) with it was a socket that he said I can return as soon as I’m done doing my oil change. (Also btw I asked for a socket and he said that they don’t have it and he didn’t even look in the back I had to get somebody else to lend me a ratchet) So I was like ok I’m going to get this done fast so I can return this socket because it states in your loaner tool program they have 90 days to return it in good condition. But guess what. When I went in he changed his mind and the whole policy entirely stating that I cannot return it since it had a little oil on it which I wiped off. He also is very conniving and discriminatory. (The other employ

The old man working the front desk, refused to let me buy a battery, because I asked about their free installation, he said "not unless I tipped him 20$" I talked about it being advertised as free installation, he said "I don't like you, I will not sell". Sad, miserable, and rude old man. The 2 younger dudes were nice tho, they tried.