AutoZone Auto Parts

I’m leaving this review to share a very disappointing experience at the Wayne, NJ AutoZone. I purchased windshield wipers at this location and asked an employee if he could install them. He agreed, but struggled significantly during the installation. At one point, he removed one of the wipers and left the bare metal wiper arm raised while he continued working. It was a windy day. Believing the arm had simply been left up accidentally and trying to prevent it from slamming down, I attempted to lower it. The exposed metal arm snapped back and cracked my windshield, resulting in an expensive repair bill—all from what should have been a simple wiper installation. The employee never warned me not to touch the arm, never explained the risk, and left my vehicle in an unsafe condition during th

Danny was lazy and unprofessional. I came in wanting my windshield wiper applied on my car however he decided it was more appropriate to lie and say that he was the only one in the store then five minutes later one of his coworkers pop up. Thankfully, Mike applied the windshield wiper for me. Blows my mind how AutoZone employees people that don’t want to get off their chair.

Matt and Yasser are the best. Greeted me with kindness and assisted me with changing a head light on my vehicle. I was worried about getting pulled over for a violation, and they eased my concerns. What absolute awesome customer service. Another item off of the to-do list due to Matt and Yasser’s assistance with the head light. Keep up the great work and thank you again!

I’ve been a regular customer at this location but today when I bought a battery they refused to help me install it even though it says they do on their window. When I asked the cashier they kept pushing it off to someone else until they eventually said they were too busy even though there was no one besides me in the store

I had a mixed experience at AutoZone. The staff was helpful, which I appreciated, but the parts they recommended weren’t high quality. I purchased a replacement wiper blade, and while trying to install it, it actually caused me to break the entire rear windshield wiper—which should never happen. When I brought it back, one of the employees even admitted that it wasn’t a good brand, which made me wonder why it was being sold or recommended in the first place. On the positive side, the headlights I purchased there were great and worked perfectly. Overall, I left with a mixed impression: good customer service, but questionable product quality.