Avis Car Rental

Never renting from this location ever again. I did the Uber program with them, everything started out good then a month later they just all of a sudden started putting a $230 hold on my card one day before my due date then tried to run my card again on the do date trying to got a little over $700 off my card a week. Then when I called nobody could tell me why. So I ended up taking the car back and then they hit me with all kinda charges and late fees. The Uber rental program is nothing more than a scam with Avis.

I 10000% will be going back to Avis, specifically because of the service I received from Mr. Craig springer. From the day I picked up my vehicle he had been so polite and gave me the best experience even after I was bummed to not receive my upgrade . ( not his fault, they didn’t have any cars available). He still accommodated me in every other way he could. I have found my new home for rental cars . Also, Josh answered all of my questions in detail over the phone to explain the process of returning my car early .

FRAUD ALERT! This was the WORST car rental experience in my LIFE! I had never seen a car rental counter agent move SO FAST and still took close to 2 hours to finalize my reservation that I initially booked online. On August 6, 2024, my online reservation was completed and the pickup time for the car was 12 noon. We arrived at Avis at 11:40 AM and there were approximately 3 customers ahead us. We waited patiently until it was our turn. As we approached the counter, Craig was still working with an Uber driver. He asked, "How can I help you?" We gave Craig the reservation number and he proceeded to retrieve our reservation. Shortly afterwards, several more customers entered the center. When Craig retrieved our reservation, he confirmed the information, and we gave him our credit card

Worst rental place in Conyers! Confirmed vehicle online and was called the night before pickup stating that the vehicle was there and ready. Next day I go to get vehicle they say they have no vehicles and that I should try the airport. The light skin lady attitude was so horrible annd she anrgu with a good amount or customers. I had to get an uber to enterprise after already getting dropped off to the location originally. Really bad service and experience.

Experience from 7/3/25. This location is slow and chaotic. There was only one person working the front desk on a holiday weekend. Denzel was negative and argued back and forth with a customer. The vehicle that we were provided was completely busted with missing part on the outside and inside. This van should not be in rotation(pictures posted)but because we were not able to get another vehicle we had to keep this vehicle at this location. I will not be returning to this location. I would hope that they would provide some type of customer service training because it is needed.