Avis Car Rental

Was just fine. Corolla I rented was cleaned and prepped as I waited, but I had reserved the night before at 10:00 PM. Clearly some angry travelers had some bad experiences or made some bad decisions and blamed the staff. But, mine was fine. I was expecting the worst with a 3.4 rating but would rent from here again. It’s a small staff 2 people only here though, so I think if you order a rental after hours or get long line when checking in or out it is literally because there are only 2 employees and they have no facilities.

Picked up a van to drive to maryland and back. Worked with Carl. He was super enthusiastic and friendly and knowledgable. The van we rented had a small crack in the windshield which i didnt realize till after i drove off. Called and Carl told me it was no problem and put it in the notes. Crack got worse on the trip and called and allowed me to swap the van out, no charge at all.

This location closes very early in weekends which is ok, but they don’t allow off-hour drop off is a big issue to me. Any drop-off during their after hour will count towards the next business day they open. The employees are not willing to corporate with you to accommodate your drop-off needs too. When I asked about this they just say “it’s an Avis thing, we don’t get control”.

Be very careful when you sign the final rental agreement. The paper and ink might be from the 1980s and you would think, oh well I can trust the rental folks, it’s just a matter of goodwill, but heads-up if you find an error on the part of the desk rep and try to fix it later, the response you will get is - you should have checked the agreement before signing. 1) Fuel gauge reported when renting was incorrect on the agreement (which is printed on 1980’s paper). Gas was half full, but noted as full. The guy at the desk confidently said, get the car back half full and I’ll take care of you. Surely, I was taken care of and there was someone else at the desk when returning who very calmly said we will bill you for the fuel. Glad I took a photo of the odometer. Common courtesy would have been h

I am Avis Presidents Circle and rent almost every week. The manager's name at this location is Cheryl. She is least interested in customer service. I had my reservation with no insurance and pick up at 11 am. When I get to the counter, the representative (Brian) rented the car out to me. He gave me the contract and asked me to initial on three spots. NO EXPLANATION OF THE CONTRACT AND DID NOT TELL ME THAT THEY HAD DECIDED TO CHANGE THE CONTRACT TO INCLUDE INSURANCE. I returned the car earlier than expected. Next thing I know is I have been charged extra: 1 extra day charge and $126 extra charge. I spoke to Brian and he said it would be fixed. Cheryl sends me a text (no call!!!) saying we will not reverse the charge as the contract was signed. DO NOT TRUST AVIS/BUDGET RENTERS AT CABOT HO