Avis Car Rental

Got 2 rentals as our personal one broke down while out of state. The 1stone was cool, the 2nd one REEKED of Marijuana. The manager came out and smelled it as well but didn't put a SINGLE note on our account. So now I have to hunt him down to answer the phone to correct this and would you know. No answer all week since Monday but I have time. Ill call all year long for this. We drove across 3 states like that just so we could get home with our children and not be stranded. Its ridiculous. If it wasn't for the fact that that's all they had to accommodate all 5 of us plus all our stuff, we wouldn't have taken it. Hopefully this will get a manager to pick up.

i returned the car on 12/29 around 7pm after hours and they changed my drop off to 12/30 at 7 am. i called the store multiple times and couldn’t reach anyone. got transferred to a call center and was told i wouldn’t be charged anything to return it the same day a little late. they charged me for a whole additional day for dropping it off 4 hours late plus a late fee. late fee fine but a whole additional day for 4 hours late is ridiculous. when i called MULTIPLE times. answer the damn phones.

Abdi served us. He is so cool and extremely helpful. Our pickup location was changed from metcalf ave to this location, and he was the one who guided us and gave us a convenience to dropoff the car at Airport with a little extra time that really helped us. Thank you abdi!

Rented from here for a business trip. They didn't have what I reserved and tried to stick me with a smaller vehicle for the same price of the vehicle I rented. That wasn't going to work so then they upgraded me to a larger vehicle and told me it would be the same price of what I originally reserved. Dropped vehicle off at the end of my trip. Got my cc bill and they friggin overcharged me for my rental. The booking company I went thru said they investigated and there was nothing they could do. Sooooo I'll never rent from these crooks ever again. Save your money and go somewhere else like enterprise as they have never phqed me over like this. 😡

Easy process from start to finish when picking up my rental car. I’ve used this service multiple times, and I truly recommend it. Everything runs smoothly and conveniently. The only downside is that sometimes they don’t pick up the phone, but the in person customer service more than makes up for it. For the convenience and great service when you’re there, I still give them a 5/5.