Avis Car Rental

They don’t even deserve one star. I booked the reservation over two weeks before picking the car up. I booked a full-size but when I arrived they only had one car available, a low quality compact. They refused to call other locations to see if other cars were available and basically had a take it or leave it attitude. It was located in the parking garage so it was dark when I picked it up. When I made my first stop (about 10 miles away) I noticed that there was only a half tank of gas even though the contract said it was full. There was trash in the glove box and the back seats and trunk had dirt in them. I know rental car companies love the bait and switch scam but this was on another level. Avoid them if you can, otherwise check the contract carefully (which was printed on a dot matrix p

Overall a decent experience. The customer service was mixed. We rented from someone who didn’t like people. And we returned to someone who was very nice. BEWARE of false charges! Check and double check your receipt. We were falsely charged for fuel service but they immediately corrected the error once we called and updated us with a new receipt.

I made reservation in June. I gave Avis representative my voucher, fully payed for in advance. It took 50 min, because as he claimed "international reservations are always problematic". That's funny considering the year and technology we live in...Then he issued the papers which I had to sign and had an amount due of extra 65$~. Avis tried that at SeaTac airport as well. Refused to sign, as I payed for it all! Then he took the paperwork back and managed to reach a zero balance... Finally I got to the car. The car was unwashed and real dirty on the outside with multiple scratches and bumps in the car body. But that's not all - when I'm in the highway I can hear the road pretty bad and it seems like the door is unsealed. HAD TO STOP in the middle of an highway!!! It seems that the driver's d

Honestly a bit disappointed w this location. The workers are not friendly at all. We went through our entire check in process in silence. Car is on the top level of the garage and no one checks your car before you leave. We were given a Ford Escape that was honestly quite dirty both inside and outside.

This location closes at 1pm on Sunday. I came in at 12:57pm (records attached). They made me go to floor 10 to park the vehicle, even though there's space below. By the time I reached back to the office, they locked and just went away. The garage manager told me that he asked them if they had served me already and they informed the garage manager that I already came in. I had to pay for the garage parking because none from Avis was there. No customer service agent was available on the phone and call went into an automated loop. There's no Dropbox for keys here. The only other Avis location was airport, which is 20 mins away. I had a train at 2pm and I had already checked in my luggage. So, this was very frustrating.