Avis Car Rental

Worst car rental place. I made a reservation to pick up a car at 8:30am. I show up at 9:10am. The guy told me he doesn’t have a car and tried to make it sound like it was my fault because I was 40 minutes late. I asked him if he had a car at 8:30 and he said no. So I asked him what difference it would have made since he didn’t have the car even in the morning. He admitted that I was right. So I asked him why he was lying in the first place. At that point he became belligerent and started yelling at me to get out.

Complete nightmare being double charged countless emails with customer service, leading to months without my hard earned cash. Had to file with the liability insurance for employees negligence and malpractice may I suggest the same if any errors once so ever arise from this business looking them up online unreal the amount of law suits they have for damages why be another victim so many other choices for car rental

Avis was the first rental place I have ever used and they made it so easy the first couple years. However, the last couple times have been a nightmare. Last week I needed to rent a car and 40 minutes before my pick up time they called to say they had no cars available. How is that possible? We booked this reservation a month in advance. I would think a car rental place would take into thought about making sure reservations would be honored. They called around and found us a car at the Tarzana location from the Van Nuys location. We were told they were holding the car for us, we tried calling Tarzana ourselves to double check cause I already had a bad feeling about it and they would not pick up the phone for over 20 minutes. We called Van Nuys as well and no answer. We get to Tarzana and wh

I usually don't post negative reviews, but Avis/Budget need to improve its service. The rental car I received was dirty, inside and outside. The customer service representative said that the cars have not been cleaned because they were returned during the holidays. I rented the car January 5, so that is not a excuse. Cleaning and sanitizing the car should be a priority specially with current Covid pandemic. This is unacceptable.

I made a reservation 2 days in advance and was told 30min there's no car. What's the point of reservation then? Absolutely clown 🤡. AVOID