AVS

My wife and I have been taking our Audi and Volkswagen to AVS for years. We have never had a problem with the service or repairs and the staff is friendly and attentive. We would not hesitate to take our cars there in the future and recommend their shop to anyone who asks about AVS. Eddie and Rose, the owners, make for a very pleasant experience.

They left a dent in my car and won't help repair. At first I had that warm fuzzy helpful feeling from AVS. Matt said he was an expat of Audi San Francisco and was helpful over the phone. I had high hopes of a great experience. Took my 2008 here for an oil leak. $3,400 later and 2 whole weeks without my car... still leaking oil and more to do. - Although I made an appt. my car was neglected for days because they are understaffed. - 5:1 ratio of me initiating call backs. Patiently waited hours / days past the promised time for an update. They're not organized at all and need a receptionist. - Throughout these two weeks... AVS waited 4 days after I had explicitly given them the approval to order parts. Never got an explanation as to why. - After 2 weeks, Matt tells me there's still another

I've been a customer at AVS for several years. Eddie and his team are great and always deliver an excellent customer service. The communication is quick and easy, the quotes are accurate, they respect their deadlines and explain clearly the reparations done on the vehicle. They go above and beyond to help their customers. I'd recommend AVS without hesitation.

Unprofessional, rude, arrogant money grabbers. We have been going to them for years, but our last experience with them was so bad and so unprofessional that we will not only never go back, but warn others to avoid at all costs. Took car in to have it checked out and were given an astronomical estimate to fix it and told it was unsafe to drive. When we repeatedly asked for a breakdown of the work they said had to be done or a written estimate we were repeatedly put off and told they were too busy, but they'd get to it. After 4 days of this we finally came and took the car. Guess what? It wasn't unsafe to drive and some of the things they mentioned needed to be done we had done by a certified mechanic for a fraction of the cost AVS quoted. Had two other shops give the car a complete once ove

When I first bought my A8, I knew it was a complicated car. For that reason I took it to the dealership in Oakland whenever anything acted up. I was hoping that they could use their intimate knowledge of my vehicle to make me aware of anything I needed to watch out for, as well as keeping the vehicle running in tip top shape. Turns out I was wrong about Oakland Audi, but that's a good thing because it led me to AVS. AVS, on the other hand, conducted a thorough inspection of the vehicle, compiled as detailed a history of the vehicle as they could from online records and my own paper ones, and most importantly, were able to fix the complicated problem I brought the car in for - all for less than what the dealership charged me to keep my car for a week and not fix anything. Now admittedly t