Banks Collision Center

I’m extremely disappointed with my experience at Banks Collision Center. My vehicle was at Banks for approximately a month for insurance-directed repairs. When I picked it up, there was visible damage to the front bumper that was not repaired, despite the claim being represented as approved. When I raised the issue, I was told this damage was supposedly excluded by the insurer. However, Banks later confirmed to me that there was only one repair estimate, that they do not have documentation showing I was notified of or consented to a reduced scope of repairs, and that intake photos taken at drop-off do show the front bumper damage present before repairs began. As the customer, I was never informed that part of my vehicle would be returned unrepaired, nor was I given the opportunity to appro

My vehicle was in an accident passenger door caved in. They Lisa said the vehicle is drivable, which sure it rolls down the road but I’m not asking my wife to put our children in a vehicle that has been compromised. Long story short incredibly un helpful After this I will not due bussiness with banks Chevy in any capacity. Very unprofessional service here

My experience here was 10/10, and I am really impressed with the work done. I slid off the road on ice and crashed pretty hard. There was significant damage. I had my vehicle towed to Banks as the tow company referred them, and I had never used them before. We will be back if needed, and to the company as well if we ever need a new car. The staff was very friendly and the work was done quickly in my opinion. Not only does my Tahoe look brand new on the outside, the inside was cleaned to brand new perfection as well. This is impressive to me, as I have 4 dogs and it was not clean upon arrival. They may not be allowed back in it!

Customer service is amazing. Our rental was giving us problem after we dropped off our vehicle today , so the team stepped in to make sure we got the rental at the center, which was amazing. Will update the review again at the later date when the repairs are done to reflect that as well.

I have used Banks Collision in the past and I have always had a great experience. This time was not I was not impressed with the work that was done. It took from July 1 to July 25 to have my vehicle repaired and when I went to pick it up on July 25 it wasn't even completed. Only half the job was done the estimator never put in the full order. I needed to return the rental vehicle and was told that they would call the insurance company and have the rental extended. August 5, I received a bill from Enterprise for the rental car because it was never extended. This time they did an awful job of fixing my vehicle, it looks horrible. I would definitely not recommend them to anyone, and I will not be returning to them in the future.