Belle Tire

I want to give a huge thank you to Andrea Sampiere, the manager at the Belle Tire on Michigan Road in Carmel, Indiana. I was stranded on the side of the road with a flat tire and was extremely upset and overwhelmed. When I called, Andrea answered with such genuine kindness and calmness. From the very first moment, she made me feel reassured and taken care of. She went above and beyond to help me. Not only did she work quickly to get me back on the road, but she also gave me a higher-quality tire at a price I could actually afford. She didn’t have to do that, but she truly cared about my safety and my situation. It was clear she wasn’t just doing her job — she was looking out for me as a person. In a moment that could have stayed stressful and upsetting, Andrea turned it into a reminder tha

IF I COULD GIVE ZERO STARS I WOULD!!! However, Shane was fantastic and none of the absolute tomfoolery that has occurred is his fault. In fact he deserves a raise. Now down the BS. I had a caliper blow out and had to get my vehicle towed. I called belle tire ahead of time to make sure they could do the work. I was assured that I was in good hands. That couldn’t have been more WRONG. They have worked on my truck in the past at the Camby location and also put new tires on. Fast forward to now and I get a call stating that they will not work on it because of adapters. So let me get this straight. Belle tire will take your money and put tires on, but will not honor the lifetime rotate and balance or work on a vehicle that needs urgent repair, if the adapters that were present when they install

Had a 8 o’clock appointment I was told to put the keys in the lock box. I stop by at 7:30 AM. I did my running around. Came back about 930 To pick up my truck To my chagrin, it had not been touched. I walked in and it explained that I had a 8 o’clock appointment. I have my truck tires balanced, and rotated. This is at 9:30. When I inquired as to why the truck was not done when I had an appointment at 8 o’clock, she got snippy with me and said it was in the lock box that tells us we have all day to work on your truck I said did you not see my name at 8 o’clock and my truck was out there she said yes she goes. I had three people call off work today and I had three 8 o’clock this morning appointments. I had one technician. I said you got a phone right? You could’ve called me and explain the s

Guys, you need to try harder and get new mgmt. You wanted to charge me for tire install; Costco is free You wanted to charge for tire road hazard; Costco is free You told me you couldn’t patch my tire and I would have to buy a new one; Costco patched it for $4. I have 4 family vehicles and have purchased 3-4 sets of tires from you and I still get a raw deal. Mechanical repairs are no different with quotes for tie rods and other parts substantial higher than other local shops.

Came here to say, The Manager Andrea should not be a manager with the type of manners that she gives to customers. Who is she to call a customer names such as “silly” and “gullible” in a non sarcastic way, that is not a way to talk to a customer as a high staff worker. If I knew how to contact HR and report this I would because overall the other employees seems to be nice and out going also helpful but Andrea on the other hand is the quite opposite. How do you work at a customer service place but act and talk the way you do. Seems like this building needs someone that actually understands how to run a Belle Tire.