Bethalto Star Towing

I wish I could give negative Stars, because I would. Yes, my car needed work, but when they picked it up they pulled my alignment out of place by pulling my car sideways on the bed of the tow truck and refuse to take responsibility for it. My car now shakes like the wheels are going to come off going over bumps, the steering wheel is canted a lot to the left, and it pulls to the right. They are trying to quote $2-3k for a part that, after calling a dealership for a second opinion, isnt even able to be messed with short of a lightning strike. I do not recommend anyone go here for anything more than a tire change and rotation, and even then I don't think I would recommend it. Original review made 2/18/26 Edited 2/22/26 Adding here: Went to get the alignment on our car fixed, and found out

Unfortunately, we needed a tow truck. Bethalto Star was recommended. They were there within minutes. Shawn, the driver, was really knowledgeable and got right to work. We spoke with Pat after the tow and he was so helpful. I highly recommend them and will be calling them again if we ever need a tow. It is a shame we can only give them 5 starts.

Paying for a tow is never good but this was the worst experience possible! They quoted one price on the phone and then raised it by almost 200 when in person. Then said they are closing so no time to get the extra money. Also told me I can come back with 100 and get my personal items, but when I came back the offer didn't stand anymore, but wouldn't do it when offer because of time. Basically yanking my chain over making money for the business.

Great service.Friendly . My car battery was dead and it was almost closing time.The mechanic was knowledgeable but didn't talk down to me.The owner had a battery delivered,in a timely way l was on my way.Very happy.saved my day!.

My husband and I have chosen Bethalto star for all of our car repair and towing needs for the last several years for a variety of reasons. We have had our cars towed, battery and tire replacements, and other things fixed here. They’re always so professional, helpful, and accommodating. Not to mention the pricing is very reasonable and affordable, and we always seem to get our car seen and returned faster than originally estimated. We’ve always been happy with the services and the people there!