Big Al's Automotive

This was not my first time going to Big Al's, on Military Hwy. in Norfolk. They will keep getting us as customers as well. These guys are not only polite and respectful but friendly and so personable! It helps make your time spent there go by easier - maybe seemingly quicker. The work done on our autos was done well, clean and finished in good time. The prices are reasonable, not outrageous like so many places. We will trust them again with our automotive needs. Thank you Big Al's.

I have been going to Big Al's on Military Highway for over 25 years and I have been greatly satisfied with the outstanding service. The Manager, Shaw is very friendly, understanding and professional. The Technicians are very skilled and knowledgeable in their work. They do an outstanding job. I have not had any problems over the 25+ years. To God be the Glory! 🙏 Much love and appreciation to all the staff at Big Al's.♥️

Had the catalytic converter replaced for my 2016 Kia Soul here on 1/29/25. Car was fine until I took it in for routine maintenance at a Kia dealer on 1/16/26. Was told that the engine was misfiring and it was caused by the catalytic converter which was clogged. When I told the Kia staff that my catalytic converter had been replaced less than a year ago, they told me that the converter was a Kia stock model and that there is a high likelihood that the converter had not been replaced. Kia was able to service the vehicle under goodwill to get a new converter. I went to Big Al's on 2/2/26 to ask about the service and request my money back because I was under the impression that the service they stated had been completed was not. The manager at the location, Mr. Shaw, was skeptical, but polite

They were very professional and thorough with the the overall inspection of my vehicle. I came in for a oil change and then I asked for my brakes to be checked out they went beyond and above my expectation. Even sending me a text message with pictures of the inspection giving me proof that it was looked over properly and the only the potential issues that they found were valid.

The workers at Big Al’s were excellent. I loved that they called to inform me of additional repairs before completing the work. They will definitely be my first choice on all future repair jobs!