Big O Tires

Extremely Disappointed - Poor Service and Dishonest Practice. I am very disappointed with my recent experience at this tire company. I brought my truck in for what should have been a straightforward tire replacement, but instead received old, reused, or previously installed tires that I later discovered were in adequately or not as a higher-grade as advertised. To make matters worse the truck was bouncing and three caps on my tires were missing when I picked up my vehicle. Immediately, I turned around to the shop to address these issues, Xavier Cruz was dismissive, unhelpful, and made no effort to correct the mistake or offer reimbursement. After attempting to resolve the matter myself, I was met with rudness, and complete disregard for customer satisfaction. This experience showed a cl

I do NOT recommend this place. I paid over $1,600, and they completely messed up my car. They first said there was an issue related to my tire, so I agreed to pay—just wanted it fixed. Then one of the guys told me my car was making a weird noise and needed an alignment, even though I had just done one a few months ago. My car wasn’t making any noise before I brought it in, and the alignment was perfectly fine. He kept pointing out more and more things supposedly wrong with my car—it felt like they were just trying to squeeze more money out of me. At one point, they broke something during the repair and, after about 6 hours, told me they couldn’t finish. They said I’d need to come back the next day because they had to order the part they broke. Then they said, “Don’t worry, we won’t char

Horrible experience. Just brought my car in for a flat tire, Tony let me know it couldn’t be repaired and that I needed a new tire. The tire he gave me was $260. I have a small Hyundai Tucson. I asked him if there was anything cheaper, he said no. The mechanic working, there was a young guy. He shook his head. I could tell he didn’t agree with what I was being sold. After telling my ex-husband about how much I paid, he called down there and Tony told him that he had offered me to come back tomorrow. He would order a cheaper one. That was a lie. He never gave me that option. Very dishonest, I would not recommend going there, especially if you’re a female.

These guys are the best. I went in for a flat repair and the tire sidewall split when they were removing it. They replaced the tire for free. They are honest and fair. Will get all my business from now on.

The customer service here is phenomenal. Went in for an oil change for the very first time. The great customer service actually started with a phone call inquiry which led me to come in as a customer the same day. Came in on a Saturday and it took some time even with an appointment but they were as fast as they could be. I will definitely be returning here for my vehicle maintenance.