Big O Tires

Absolutely terrible- told me 90 minutes, took 4 hours. Got rid of my tire that was still good after we talked about saving it. Hubcaps have chunks broken off and they go back and forth between saying this is how they were when I dropped the car off and saying that’s just what happens when you change tires. I found after this exchange other customers who had the same experience with having their car damaged. They called to say the tires were changed but the alignment still needed to be done and would be about 45 more minutes, I went to wait at the shop and they just gave me the keys, so now I’m questioning whether the alignment even got done. Also suspicious that my mechanic told me all of my tires were good except one, and when I got here they said they all needed to be changed. I believ

John Cook , Was very pleasant and kind. I made an inquiry about tires on Sunday, I went online to make an appointment. He called me expeditiously on that Sunday. I was surprised, since I thought I would have to wait til Monday for a response. He ordered the tires and the next day, Monday, I went to get tires placed on vehicle. He was friendly and nice in person as well. As well as the people inside where he was were friendly too. Thanks for making my day brighter!

Sketchy pricing tactics. Called to confirm I could bring five tires and five wheels I bought online to have them mounted and balanced - "yep, $25 per tire." I confirmed - so that would be $125 + taxes/fees? "yep, $25/tire - doesn't matter how many you bring." cool. Called the day before I was ready and the guy said "yeah, $30/tire." 30? The guy last week said 25/tire. "Not sure, it's $30/tire." So, that would be $150 for five? "yep, 150." Ok, fine. Loaded the tires and wheels, drove to the shop, walked in - "Hey, good morning, I've got five tires and wheels in my truck, two different guys told me two different prices on the phone - is it 25/tire or 30/tire?" "It's $40." WUT - hang on, I called last week and the guy said 25/tire, I called yesterday and the guy said 30/tire - you'r

I brought my car in with a persistent vibration that another mechanic thought might be caused by defective tires. Jesse took the time to really listen, review my service history, and methodically work through the possible causes instead of jumping to conclusions. When the first repair didn’t fix it, he didn’t give up… he kept troubleshooting, consulted with a trusted colleague, and ultimately tracked it down to the left front axle. He even test drove the car himself to make sure the vibration was truly gone before giving it back to me. Jesse was kind, honest, (funny!) and thorough throughout the whole process. I’ll definitely be coming back and highly recommend Big O Tires for more than just tires.

I had brand new tires installed and balanced at Big O Tires, and the workmanship was disappointing. Right after leaving the shop there was a noticeable wobble at highway speeds, which usually means the wheels weren’t balanced properly. That vibration the whole way home was frustrating, especially after paying for brand new tires and installation. They even returned the car with mismatched valve stem caps. It is a small detail, but it gives the impression that no one is paying attention to the little things, which makes you wonder about the bigger ones like balancing. Customers notice these details. When you pay for new tires, you expect the car to leave the shop driving smoothly. That was not my experience here.