Big O Tires

I can’t say enough good things about the Big O Tires in Santa Rosa! After a frustrating experience at the Ukiah location that tried to upsell me on unnecessary work, I came back to my go-to spot in Santa Rosa. Eric and David there were absolute lifesavers. They were honest, straightforward, and let me know that my car was perfectly fine and didn’t need any of the extra work the other place claimed. I really appreciate their integrity and awesome customer service. These guys truly deserve all five stars! I will continue to come down to Santa Rosa when I need these guys because they’re just that good. AP

This may have been the worst car repair experience of my life. I had my car towed here to fix a simple flat tire caused by a puncture. The next day, they called and told me that all four tires needed to be replaced due to excessive tread wear because the car is AWD. The problem? My car is RWD — and he tried to tell me this twice. To make matters worse, my car has less than 6,000 total miles on the original tires. He also claimed it is "company policy" to replace all four tires. What??? I would strongly recommend steering clear of this place. I would give zero stars if I could.

Very unpleasant and rude. After spending 1700 on four new tires and a misunderstanding about the type of tires ordered for M&S or Mountain. Eric did not want to resolve anything. He told me I was entitled and to wait outside for my husband. Very condescending. I would take your business elsewhere. I value a high level of customer service and they really missed the mark.

I drove around all morning on Tuesday looking for a place with affordable tires. I walked in to this place and met Eric, I told him I need 4 new tires and I didn't want to break the bank. He gave me several options and they were all still cheaper than the 5 other competitors I had visited before coming in. I told him I didn't want to get the high grade and that I just wanted good not the best. At the end his deal was to good to walk away from and he got the job done that same day. I will be coming back to this place.

Haha! This location is a JOKE!! Called to inquire about cost of an oil change and the guy said it was by appointment only and that they are a tire shop, not a vehicle repair shop! Well, in my 20 years of experience with Big O, never heard anyone say that before! They were pretty rude about it, too! They just lost me as a customer for anything due to that comment! I'll look elsewhere since they don't seem to want my business! Goodluck!!