BMW of Rockland Service Center

Avoid their Service center, particularly the confused and completely ignorant Service Advisors. Went in for an oil Change as I am traveling. Cross-country in a few saw, and they always do an extensive visual inspection. BMW Tech recommended replacement of a corroded ground AND cracked Control Arm bushing, “before is starts leaking”. I remembered I purchased a Platinum Extended warrantee when I bought my X5 out of Lease for $6k and asked them To check the coverage. NO LUCK. Corroded Ground not cover as it’s an “Act of god” ??? And the Cracked Control Arm bushing IS NOT COVERED because it is NOT yet leaking. Therefore, it’s considered a Maintenance Item @ $2,600. I ask the BMW to call the 3rd Party insurance company that underwrites the warranty and asked specifically for the “DENIAL COD

I’m extremely grateful to the BMW service team for their honesty and professionalism. I brought in a used BMW I was considering purchasing for a pre-purchase inspection. Although the car initially appeared to be in good condition and even had a clean CARFAX report, the inspection revealed multiple serious issues, including several major oil and coolant leaks. They essentially saved me from buying a car that would have cost me over $11,000 in repairs. Andrew was especially helpful, transparent, and straightforward throughout the entire process. He took the time to explain each issue clearly and made sure I fully understood the real condition of the vehicle. Thanks to their thorough inspection, I avoided a very bad purchase. I highly recommend BMW for anyone considering buying a used BMW an

This is by far the worst and slowest service center i have ever experienced. Extremely slow and unorganized. They are always extremely busy but there online scheduling system always has availability. My vehicle had been in the service center for 4 days for an extremely routine issue. I had to take the vehicle back for a valve cover monday and was told it would be finished the following day the latest. I currently havent heard anything from the service dept. PLEASE save yourself time and frustration and pick another dealership to get you vehicle serviced.

Bought my first BMW from these guys and Fotios was the salesman that worked with me. That guy is the man. He knows his stuff, hustles big time, and made me feel super comfortable coming from Audi's all my life. On to service, I needed winter tires and rims on the hop,so Fotios set me up with parts, I drove to the dealer, bought them and they installed same day. Service was amazing. Couldn't believe it. Tight operation over there. thanks Guys!

Just bought a car over the weekend. Worked with Hunter Leighton for the sale. Fantastic guy and salesperson. Have bought a few cars in my time and he made the process smooth and painless! Go there and ask for Hunter!