Body by Cochran Collision

Took our 2024 Mazda Cx-5 for repairs after being hit in the rear in June. Now it is December and it’s still not fixed correctly. First the lift gate wouldn’t shut now it leaks water all through my cargo everytime it rains/ snow. we are being passed back and forth between the collision shop and parts department at Cochran Mazda. All I want is my vehicle to be fixed!

My experience here wasn't terrible, but could have been better. I made an appointment for insurance to look at the damage. Whoever I talked to was did not usually work on the front desk and was just filling in that day. Well, when I walked in I was told I didn’t have an appointment because whoever I spoke to failed to actually put me on the schedule. Thankfully, Nancy was very helpful and advocated for me and got me seen that day. But it shouldn’t have come to that seeing as I made an appointment. The rental car situation was also a bit frustrating. I called ahead of time and explained that I wanted a small car and they assured me they would have a small car for me. Well, I get there and all they had was large SUVs. Thankfully, Aliana was very understanding and reached out to the airport

Great experience overall. They made the process easy with clear and frequent communication, and my car was repaired faster than expected.

Hit a deer with my truck- dropped my vehicle off and picked up the rental. I received the utmost customer service from Courtney and TJ! This is the place you want to go for any auto repair, big or small!! Courtney, thank you for everything. You are the best!! TJ- great communication- thank you!!

I just brought my car in for an estimate, so no work has been done yet, but I wanted to say that Nancy at the front desk is literally amazing. When insurance was fighting giving me an AWD rental car when my car is an AWD and we're in the middle of winter, she got involved and made it happen. Seriously, give her a raise. I'd come back just based on that experience with Nancy. She saved the day for me, 100%.