Budget Car Rental

Rene' was 5 stars, delightful young man but the car... slice in tire, ding fender etc. Dirty console. Just a few. I was too exhausted to go back in after getting a car at sfo that brakes scrubbing while driving & braking.

The only car they had available for me was clean on the inside, but filthy and scratched up on the outside. The key fob worked sporadically and I had to leave the car unlocked multiple times during my vacation because it was difficult to pop the handle off in order to use the key. Manager was rude and dismissive, place was filthy, there were several other unhappy renters while I was there. I will not be renting from here again.

I needed an EV for an unknown period of time while my car was at the dealership getting a new drive battery. I charge for free so I didn't want to commute in my Super Duty. They were very understanding of my "possibly 2 weeks, possibly 6 months" time frame. I was impressed with the quality of the vehicle I got at the last minute, a Mustang Mach E. They were very friendly and helpful. I highly recommend this location and will definitely pick this location if I need to rent again.

@budget I rented a car in Santa Rosa, my flight was cancelled and moved into 4hours later, I’ve called Santa Rosa Ave office informing about the change and asking if f I could have a 2h grace period to return the car due to the flight issue, as other companies usually do. The answer from the person at 10:05am at your office; “We don’t offer courtesy, we are not the others and feel free to rent from the others”. A lesson about how NOT to conduct business or treat a client. Next time I Uber, Taxi, Bus or walk but ain’t going to do business with a company whose employers (or company policy) isn’t compatible with anything honest, good or positive

Terrible experience. We showed up at opening for our rental for a 600+ mile drive, and the car they initially tried to send us with had a crack & bulge in the tire. This was also during early January, and we had to make it over Donner Pass. Once we pointed out the issue of the tire, we were treated poorly. Then we’re offered a hybrid small suv, which had to be charged… In order to make it any reasonable distance without having to fuel up again, we had to spend 3 hours waiting for the car to charge before we could leave town. This made it so that we had to change our hotel reservation, and didn’t get to a hotel until the middle of the night, due to closures over the pass. Thankfully we did not run out of fuel over the pass while stuck in slow traffic, but it was terrifyingly close to happen