Budget Car Rental

I recently rented a car with Budget and was shocked to find two additional charges on my credit card after returning the vehicle. Budget acknowledged only one of the charges and claimed they did not recognize the other, even though I received an official e-receipt from them for that exact amount. Instead of taking accountability, they stalled and placed the burden on me to prove their own billing activity. This was a fraudulent charge and their business practices are unethical. I eventually got back my money. But customers need to beware before renting with them. What happened to me shows that they can bill you incorrectly, deny responsibility and then leave you to fight for your own refund.

And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient. (PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.

Had family in from out of town looking to rent a car, made their reservation in advance & received confirmation. Showed up today for rental and was told be Cesar that “I have no car for you, it was due back at 1030 but it’s not here and I don’t know when it’ll get here.” Seems like poor practice to take a reservation if you’re not going to have a car to fulfill it. Save your money and time, avoid here and just go to Budget at Bradley Airport instead.

I booked my truck a month ago and Budget did not have one on the day of the rental because of a mechanical issue. But Paul called me the day before and explained the situation and asked me if I could use a smaller truck and was still actively trying to get me the truck I ordered. I wasn't able to use the smaller truck. I asked Paul to call me by 12:00 noon on the day of the rental to confirm he had no luck finding the truck I needed - and he did. So while I actually never got a truck, I was treated with respect. I was able to get another truck from another company because I had time to do it. It would be nice if the companies that rent trucks would do more of a guarantee or help to pay the higher rent when they cannot, but all truck rentals are a risk no matter who you rent from. We p

Hello Paul, I comprehend your role as the franchise owner here, but it doesn't justify communicating with customers in a condescending and indifferent manner. Your approach during my visit was unpleasant, with a refusal to answer simple questions and an almost combative attitude. If I hadn't been pressed for time, I might have opted for the enterprise down the street. It's advisable to enhance your customer service skills, as this doesn't appear to be the first instance of it being brought to attention.