Budget Car Rental

Absolutely terrible customer service. The photos are from when I picked up the van in which I have a time and day stamp from taking them. Brought the car back from a one day trip. They are trying to access a $450 cleaning fee. They are claiming that it was a clean van from the previous rental. I think they need to send their staff to cleaning school. If the rental is not 100% clean from any dust or dirt, make them clean it like they are supposed to clean. UPDATE: The corporate customer service department reached out to me and investigated the issue. They corrected the issue and refunded me back the $450 cleaning fee.

Got there to pick up my car, they did not have the car i reserved and had a mini van. that was my only option. They took my money immediately and then told me it would take 3-5 days to get my money back! absolutely ridiculous. their website needs to have what vehicles they have available period. that is false advertisement period. Now i can't even get another rental and i am out of state. Complete worst place. They were rude, and not helpful at all

If I could give them a zero I would! Rudest store owner! Had a reservation but no car. No apology, no service to make it right. BIG attitude!! Went to Enterprise where we got a car and amazing customer service. Budget lost a good customer today!

Very scummy, make sure to read the fine print. I returned my rental car and they decided to charge me the full $450 cleaning fee AND refuse to give me the $200 deposit I made when I picked up the car. No detail job costs $650 out of a customer's pocket (on a $150 reservation!) when there is no damage. Budget can feel free to call me to partially remedy this situation. $600 in savings gone because I didn't pay for a $100 detail before returning.

If i could give this location zero stars I would. I’ve rented from this location before and had no issues. This most recent time, the manager wasn’t very helpful and was very rude. The car I was given drove fine but wasn’t the cleanest when i received it. Overall i had a very poor experience and would not recommended. Do yourself a favor and go to the Enterprise on a Union Centre Blvd. The prices are comparable and customer service is 1000x better.