Budget Truck Rental

Excellent customer service. Just recently rented a truck this past week for my move. I rented a truck that was smaller than expected. I needed to swap and get a bigger one as I was moving the next day. The Budget team helped me swap trucks easily without any hassle

We were disappointed with the service, on several counts, for a reservation I made about six weeks ago (one-way rental for cargo van to haul furniture and heirlooms). I received confirmation immediately following my online reservation and (happily!) received an email reminder three days before the reservation was to begin. We were ready to load the vehicle one day ahead of schedule, so I tried calling to see if the reservation could be updated. I tried calling unsuccessfully for over 3 hours -- after 6 rings or so, the phone automatically would roll-over to a non-local, pre-recorded message. I was never able to speak to anyone in person. The next morning, we drove to the rental facility (35 miles, one-way) to see if we could receive the van one day early. The staff was friendly and a

Rented a 26' truck three weeks in advance. Got a conformation two days before pick up that it was good to go. Then they decided to call me the day before I NEEDED this truck to tell me that it wont be available....Thanks a lot Budget you F'd me!!! I will never give you business or recommend this shady business to anyone ever...

It was simple and easy. They did NOT suck a bunch of my time being an anoying car dealer like many places do. Easily tried out some cars and test drive one in some free time I had.

VERY UNPROFESSIONAL!!! IVE BEEN CALLING THIS LOCATION FOR THE LAST 3 DAYS … NOBODY HAS ANSWERED!! I MADE RESERVATIONS FOR TODAY ( THROUGH MY ACCOUNT ) & DIDNT RECEIVE A CALL TO CONFIRM OR A CALL TO AWARE ME OF THE TIME THEY'LL BE CLOSING FOR TODAY .. I COULDN'T EVEN CONTACT SOMEONE TO GIVE HEADS UP ABOUT ME RUNNING BEHIND SCHEDULE. CUSTOMER SERVICE SAID THEY CLOSED AT 12pm GOOGLE SAYS 2:00pm. I NEEDED MY TRUCK TODAY FOR MONDAY EARLY MORNING 6:00am TO BE EXACT & THEIR CLOSED SUNDAY SMFH!! TERRIBLE COMMUNICATION WITH CUSTOMERS!!! TERRIBLE AT ANSWERING CALLS!! NOW I MAY HAVE MISSED MY CHANCE WITH MY NEW JOB !! THANKS SOO MUCH BUDGET !!!