Caliber Collision

From the moment I dropped off my sister car from the front desk and to Jorge, they have been professional, helpful and friendly. They were communicating the whole time my sister car was being repaired since I was the point of contact. Jorge made the process from beginning to end painless and easy. Jorge told me to bring it back if there is any issues, since they warranty their work lifetime as long we own the car. Highly recommend this shop not only for the customer service but how fast and quality of work they do.

I brought my Car in after a car accident in MID January, and was promised to get it back by early February. The date kept on getting pushed out, but I was promised it was the last thing or the last time. I didn’t get the Car back until end of February. The day I took it home There was a very noticeable pull to the left and shaking/vibrating due to balancing and weighing of new tires not being done. I had to take it back in that following Monday to have the correct work done. They sell pulse slightly to the left.

[UPDATE 1/8/2026]: Regional management reached out and thoroughly reviewed the timeline and facts of my service issues with patience and an open mind. After a few discussions, they acknowledged what went wrong and resolved the matter in a respectful, fair, and transparent manner. Because they ultimately stood behind their brand and made things right, I am increasing the rating to 3 stars to reflect the positive outcome. I am confident my feedback will be leveraged to improve their service quality moving forward. ------------------------------------------------------ I had my windshield glass replaced here, with the Bellevue location serving as the host facility for the installation and ADAS calibration. Based on an overall poor experience, I strongly urge you to choose another shop. Thr

Big shout out to Jorge for his work on my GMC Terrain. Great communication, car looks great, returned earlier than expected! Thank you so much to caliber collision. I have brought my vehicle to the caliber collision in issaquah and Bellevue and this company is amazing! Would absolutely recommend again

Best Collision Center I ever experienced!! They replaced bumper for my dented car. Workmanship was excellent and very professional. Whole process was very smooth. Mr.Bruce Hofman was incredibly dedicated for whole process and kind. He even touch up my car by himself, with touch up kit which I provided. Receptionist was kind and very professional too. I left my Sun glasses in the car. She went out to car and get my glasses for next day to pickup. Thank you very much for the excellent service. Yunja