Caliber Collision

We had a fantastic experience with Caliber Collision. They repaired our truck quickly and efficiently, and when we had one concern with the work, they immediately acknowledged it without hesitation. They worked with us to bring the vehicle back in as soon as they had availability and corrected the issue, no excuses, no deflecting, and no hesitation. Throughout the entire process, communication was excellent. We were able to get our vehicle in quickly, and during the repair we received regular updates, not just texts, but actual phone calls from real people. Missy and Faith were both incredibly helpful and kept us informed every step of the way. The repair was completed in a timely manner, and I never felt like they were rushing the job. This was especially impressive considering it was du

Without unwavering rating you would never know the stark reality of business. Let me be clear I am not a bought rater nor affiliated with any business that provides me service. Ratings has become a beacon for companies survival and hopefully this will navigate your selection when it comes to vehicle repair shops. After months of encountering various issues I was to drop off my 2024 Toyota Camry for a bumper repair. As a military retiree I always remove values and check the mileage especially when you have an investment. The business called me and informed me the repairs had been completed. After a FULL inspection of the repair I discovered several issues. 1. The paint had over spray runs and trash in the paint. 2. Bumper fasterns were missing. 3. Mileage in was 21335 the odometer reading

Alex was so wonderful to work with. She provides topnotch customer service. 100% satisfied with how my vehicle was returned to me. There are no signs of the damage caused to my car by the accident. 10 stars!

I have to highlight the remarkable difference between this Caliber location and another I previously visited in San Antonio. That earlier visit left me with a very negative impression, but this team completely restored my confidence. The level of service and professionalism here was not just better—it was night and day. From the moment I arrived, I could tell the staff genuinely cared about creating a positive experience. They carried themselves with integrity, professionalism, and empathy—qualities that are rare to find in business today. Every interaction felt sincere and customer-focused, and they consistently went above and beyond to make sure my needs were met. The general manager deserves special recognition. He went out of his way, even using his personal lunch break, to ensure th

Alex at Caliber Collision is one of those people you instantly feel comfortable with. She’s incredibly friendly, motivated, and truly a go‑getter. Even outside of work, her integrity and work ethic stand out, and I couldn’t trust someone more than I trust her. If you’re looking for a service advisor who genuinely cares and will advocate for you, Alex is absolutely someone you want on your side.