Caliber Collision

I had an excellent experience with Caliber Collision of West Chester. From start to finish, the team was professional, friendly, and made the entire repair process smooth and stress-free. Amy did a wonderful job keeping me up to date with the progress of my vehicle, which I truly appreciated. The communication was clear and consistent, and I always knew what was happening. The repairs were completed in a timely manner, and my car looks amazing — you would never know it had been damaged. Thank you to Amy and the whole team for a job well done!

Great Experience! Very customer service friendly and professional. My car was finished quickly and looked like new. Couldn't be happier with the entire process!

Worst experience ever! 10 years State Farm customer and recently had issues with my car and I got recommended by State Farm to go this shop since they work together! I went in with appointment they took my car in to pain my car after week and half got call with sweet talks and informed me everything with fabulous Lies! When I went to pick my car up I end it up with so much other problems besides just painting exterior my car! Who ever work in my car put paint in interior starch interior and exterior leftover. Funny part is they try to hand it to my car like that worst way possible. Good thing that I double check before I got the key quickly I informed them what is going on. They apologize for the damage caused to the car. Offer me opportunity to take my car back in rework on my car that t

Dropped off my car for collision repairs, and they said it would take four or so weeks. Halfway through that time, they stated things were on track. Then when I called nearly four weeks in, they had "discovered more damages" and sent an updated claim to insurance. Why I wasn't informed of this proactively, I have no clue. Insurance came back days later and totaled the car. I have several concerns. 1. Why wasn't I reached out to when they "discovered more damages"? Why did I have to call to find this out? 2. Why did it take them three weeks to "discover" these damages? What were they doing all that time while saying my repairs were on track? After talking with insurance, it appears that Caliber had never actually done much with the car. Very disappointed. Not really "restoring the rhythm of

Horrible service! On September 23, I was informed by Amy that a Paintless Dent Repair (PDR) Specialist would address dents on the hood and roof the following day. No further communication was provided that week. When I followed up on September 29, I was told the repairs were assumed complete. Amy later confirmed on September 30 that the vehicle was ready. Despite repeated and explicit instructions not to paint the vehicle, the invoice included a charge for corrosion protection/primer on the right door shell—where no damage existed. This is unacceptable and appears to be a fraudulent charge. Furthermore, I had confirmed with Amy that my factory tonneau cover would be replaced with a factory part. Upon arrival on October 1, the vehicle was filthy and the cover had not been replaced. The in