Capital Ford Service Center

Brought my truck in my for service. It needed a repair. They had me pay for a part in advance and said they would reach out to schedule follow up work. They never did. So ive gone in person twice and now (was told the part came in damaged, and was re-ordered. I was only told this when i showed up in person to inquire) and I am in the process of virtually asking for a refund of said part. I get AI responses to my messages saying the team will get back to me with necessary details. The "review" has taken almost 20 days. Mind you, i paid for the part a year ago. Im convinced this is standard practice in order to steal money and hope customers just forget about it

Had a terrible experience bringing my car in for some warranty work. I brought my van in with a grinding noise coming from the front brakes which I knew was related to a caliper. I bought my vehicle with an extended warranty, so I was OK with paying $250 for a diagnostic fee because I knew it would be covered by the warranty claim. Will Moyer Was my Service advisor and he called me later that evening to tell me that my vehicle claim was not covered because the technician found aftermarket caliper and that my claim was denied by the warranty because of the fact it was aftermarket and not an OEM Ford part. I took my vehicle elsewhere and they found that the part was indeed an OEM brake caliper and NOT aftermarket, and that there was no bolts that were stripped as written on the original diag

PLEASE READ** IF YOU HAVE A RECALL REPAIR DONE HERE and they don't offer you a loaner and you need a car to rent, THEY WON'T TELL YOU YOU HAVE TO RENT A FORD if you want reimbursement. I found this out after the fact. And they will not return phone calls or emails they do not give a damn about customer satisfaction. Take your car to another shop. Trust me.

They were very responsive and provided me a loaner while they fixed my car since it took more than one day. They kept me updated throughout the process.

We had an issue where our (new) car needed new keys because my wife lost her purse on a flight. Thanks to their triton protect warranty, we got 2 new sets of keys and Ford even towed our car to the dealer for free. All around, they helped make the best of our awful situation. They’ve definitely earned future business from us.