Captain Hook Towing and Recovery

The driver and dispatcher were polite and professional, and I appreciate that they worked quickly to get my car safely off a narrow bridge. However, I was unable to get an upfront quote for the service, and the final charge ended up being much higher than expected for a very short distance, even after negotiating. While the team was kind, the lack of price transparency made an already stressful situation harder. Because of this experience, I will not be using this company again. I recommend asking repeatedly for a clear upfront estimate before agreeing to service.

I had an AMAZING experience with Captain Hook Towing and Recovery! Fast, efficient, and James and Mickey both went out their way to ensure I had a great experience. It ALMOST made me glad my vehicle had to be towed—it was that remarkable!

Mickey and his team where there for me when Last October 2023 I hit a bad oil spill on 126 going to the beach, It was bad I landed on the side of the mountain on a down hill S bend. They had to bring 2-3 tow trucks to get the team out there and had to do flagging while getting my car off the side of the mountain and on the phlat bed, that wracked up quite the bill. Mickey not just worked with me he went out of his way to help me out of my horrible night and because I was already in a huge financial struggle he gave me some heafty discounts. today I finished paying him August 2 2024 almost a year after the accident!! Mickey has been an absolute charm as the whole way through this there were times I just didn't have the money and he worked with me on it the whole Jurney. Thank you Mickey and

It was a dark and stormy night. We were towing our RV down the mountain when we lost a wheel. AAA couldn't find us a tow but Cap’n Hook (Mickey) answered on the first ring when I called. He took over from there and we drove home leaving our disabled trailer on the side of the road. A few hours later we received pics of it safely delivered to our shop of choice. Excellent customer service with an emphasis on caring for the customers safety and comfort. We felt like family throughout the recovery! When we received the bill I was again impressed, when other recovery services might have taken advantage of our situation on a dark Sunday night, Mickey charged us a fair price. All of these aspects of our experience reflect a high quality person who runs a great business with the values that my gr

When I called I spoke to Mickey who was patient and kind while I explained my problem. He was very communicative and did everything he could to help me with my situation at a price I could manage. The gentleman who performed the tow, Patrick, was also very kind and patient. I have never had to get a tow before, but they made the experience as easy as you can expect for a situation needing a tow.