Carbone Auto Group

I purchased a Hyundai Elantra in 2013 from Carbone Hyundai and I have to say that the service there is absolutely deplorable and will never, never buy a car from there again. Every time I have brought my car in for service they have always added something extra to my bill that was not requested and I was not told about prior to the service. I once brought my car in, in which I told them," I need an oil change, my back break light is out and I need it repaired, and then after that please do the inspection." They did the oil change, checked my light, (which they informed me need to be ordered as they need to replace the whole piece) and then charged me for a failed inspection because the back light was out. And after I asked they informed me that they would charge me again for a new in

Very disappointing. I was very hopeful because we had bought a car from them 8 years ago and it was a fine experience. We had been corresponding for 3 days about a car and we hinted very strongly that we were going to buy this one vehicle and possibly look at another if we didn't end up with the first. We made an appointment and drove an hour and a half with our nine month old to look at it/purchase one. When we arrived the guy I had been corresponding with didn't even ask us how we were doing or any pleasantries. He quickly told us the two cars we were interested in had been sold, "last night before we closed." I even had emailed him in the morning to let him know we were running late and he made no mention that the cars were sold. I know this can be common practice for dealers as

Literally never ever dealing with a Carbone cars dealership ever again. Customer satisfaction means nothing to them. We went to look at the car they had listed 3 weeks ago, I was told over the phone it was at one location when I show up it’s at another location, so then they leave me waiting outside at the second location for almost an hour in 100 degree weather waiting for them to bring the car out for a test drive. No offer to come inside, water, nothing because they couldn’t find the keys. On top of that they knew we were going for a test drive and realized after they drove the car out front that it needed gas, so another half hour. We make our decision before closing that day and ask to have a pre purchase inspection done on the car to which they requested to service the car first, ok

If you ever decide to buy a car from Carbone, DON'T!!!!!! They have poor customer service. My boyfriend bought a used vehicle which had a broken computer screen. It took a month to finally get the car back even after several attempts to call them and no return call. After receiving the car, found out the computer was refurbished but charged for a new one. He paid for an extended warranty so he would have the computer covered and then later found out that they didn't include it. Now he's getting the run around by trying to cancel the warranty because they lied to him. He has tried calling again, still no answer and they never return phone calls. If you ask me, that is poor customer care and believe me, we will spread the word!!!! 😤😡👎👎👎👎

Overcharge for service? Check. Sell busted cars that won't pass inspection elsewhere? Check Charge over 100 bucks for inspections? Check. Hide their managers and refuse to take calls from customers that are angry because they'd rather lose business then admit their mistakes? Check. Sell you warranties while promising they cover anything possible and then won't cover anything? Check. Best terrible car sales group ever. Absolutely check every box on the list, good for them!!