CarMax Car Buying Center

Danny and the staff at the Cockeysville Carmax were extremely helpful and knowledgeable. Danny helped me narrow my search and took time to walk me through the process. He covered the shipping process and my continued questions about the different type of warranties.

I was in a peculiar situation selling a car, where most dealers even declined to consider. Not only did the staff at this location answer tens of my questions calmly, they also very patiently walked me through the process I needed to go through to be able to go through with the sale. They also told me that I did not I can sell the car wherever I want after the process and did not push at all! After everything was settled and time came for an appraisal and inspection, they were fair, honored the price even though the quote had expired as they were aware that the delay was due to the process I had to go through prior to the sale. Very thankful for the great staff!

Went in for an appraisal and Joe was professional and attentive. Only took about 15 minutes and I had an offer that I was happy with given the cars condition. I went back later in the week to sell it and the process was again quick and easy. Anyone looking to sell a car, and not deal with any hassle, I’d definitely recommend.

Just sold a 2015 SUV with low mileage. CarMax paid me more than $4K over dealer trade-in offer. They honored the online quote and I received the check on the spot in less than 20 minutes. Mobile deposited in the evening and saw the balance the next morning, First time using CarMax. What a pleasant surprise! I did not realize that selling a car at this CarMax would be so smooth. Thank you, Jon.

It was a simple and fast experience selling my car. The staff was friendly and efficient. They also honored the online estimate! The only recommendation would be to have a coffee machine in the waiting area. But I will definitely be back either way!