CarMax

This was one of the most unprofessional and upsetting experiences my family has ever had. My mom received an appraisal over the phone, called ahead to confirm we had all the correct paperwork, and arrived fully prepared. After that, we were left sitting for over four hours, repeatedly being told “30 more minutes” with no real updates or respect for our time. During those hours, employees had already removed the plates from the truck and moved it into the back lot, making it appear that the sale was actively being completed. Multiple staff members assured us everything was fine and moving forward. Only after four hours of waiting did the manager, Tom, come out and abruptly tell my mother they could not buy the truck because it was a Rhode Island situation involving a death certificate. T

It was great. I arrived and met my salesperson within 15 minutes. She examined my car and determined it my estimate was accurate. I agreed with the estimate and we signed the paperwork and I was issued a check. It was fast and easy.

I recently purchased a vehicle from CarMax that was represented as having no accident history, based on the AutoCheck report provided at the time of sale. However, after the purchase, I learned from another dealership that the vehicle had indeed been involved in an accident and was towed from the scene. When I checked the vehicle history through Carfax, the accident was documented there. I brought this information to CarMax’s attention and asked whether they would still resell the vehicle “as is,” despite this history. I was told that as long as there was no frame damage, it is legal for them to sell the car in its current condition. My concern is that the vehicle was priced and represented as though it had no accident history, when in fact it did. This information is critical to buyers,

I never expected to sale my vehicle in such a seamless, streamlined and STRESS FREE process. John N. Was my consultant and was very courteous, kept me informed of each step. Carmax honored their quote price and I left with payment same day. Also not forget the courtesy Lyft ride back home. Great experience!

Have you ever bought a car before? Then you know how the salesperson won’t stop harassing you till they make a sale? You can’t even speak to a live person at this CarMax as they’re too busy standing around doing absolutely nothing to answer your call. Then I come in to take the car out for a test drive and of course, I have to come back another day to purchase the car as it was closing time for these weak “people”! Finally, Jessica, who finished up the sale with me is so uneducated with the whole selling process that she gave me wrong information and paperwork for the RMV and insurance company! But at least she gave me her personal number and said if I ever have any issues to contact her but of course, she didn’t reply back. CarMax lost a customer for life and that’s a big deal as word of