Carolina Rent A Car and Van

I had a great customer service experience with Shadiq. He explained everything clearly, answered all of my questions thoroughly, and made sure there were no surprises throughout the process. He was friendly, positive, and professional, which made the entire experience smooth and stress-free. I truly appreciate the excellent service!

The best rental company in the Charlotte area, hands down. They have a diverse selection of vehicles- all in good condition, have very easy to understand policies, and the employees go above and beyond to accommodate your needs. I’ve rented from them like 5 times in the past two months and each time the experience was consistently better than going to Avis or any of the bigger rental companies where you spend 40 minutes in line. I just wish they had a loyalty program of some sort since I personally enjoy earning points and status with travel businesses that I use frequently (Marriott, Delta, etc.), but I understand that they don’t really need one to fit their model since they seem to mostly cater to locals.

Great experience. I had to rent a car from them through my dealership. I arrived at their location, the car was ready, it was clean, well maintained, and the staff was very kind and professional. Highly recommend!!

Unfortunately, a short while ago, through no fault of my own; I needed a rental vehicle...immediately. After inquiries were made on my behalf at the local big-box rental agencies, where customer service is non-existent and the stratospheric pricing leaves you bewildered. I had the happenstance and good fortune to run across Carolina Rent A Car on N. Tryon St. A locally owned and operated business. Both the staff members and Mike Milazzo(owner)were phenomenal in meeting my immediate and specific needs as to renting a vehicle. The service and pricing provided was about as no hassle and straightforward as you can possibly get, or imagine. There were no endless pages of contractual mumbo-jumbo that you needed to hire a lawyer so that they could interpret it for you. Nor the endless fine-print

Man I have to give it to you guys because when I was in dire need for my birthday they made it possible 10/10 recommendation I wouldn’t dare rent with anyone else in Charlotte EVER THE WHOLE STAFF IS AWESOME especially the service representative Saadiq who serviced me that day who was absolutely understanding and patience who made me feel human to say the least I was very comfortable speaking to him maybe because were the same age but still AWESOME STAFF AWESOME PLACE AGAIN 10/10 RECOMMENDATION!!!!