Carquest Auto Parts - JANESVILLE CARQUEST

Shay helped me out of a bind by doing a free scan. She was such a sweetie, eager to help and happy to give me the code after I forgot to write it down and had to call her back later. She really turned the day around for me.

The lady that was working was very helpful and courteous

Big shout out to Gene the manager of the Janesville Carquest store! I order some parts online and scheduled a pickup for the next day. After I picked up my parts and left, Gene went out of his way to call me up and explain that he could provide some extra savings for me. He was extremely professional and more helpful than I could have imagined. I first got a quote from a local mechanic who wanted to charge me over $850 to replace brakes and rotors. I thought that was steep since I can change my own brakes and rotors I just didn’t have the time. However, with Genes help I was able to replace my brakes and rotors and save over $500 on parts and labor. I highly recommend the local Carquest team and will always use them for my automotive needs! Thank you gentlemen!

The gentlemen working at the store today went so far above and beyond anything I would have ever expected. All 3 of them worked their tails off to try to fix my car's issue. They were kind and genuinely wanted to help me. I ended up needing to take my tire to a local tire shop to complete the repair. They were concerned with the safety of driving my car to the shop, so -in the bitter cold- they jacked my car up right in the parking lot, removed the tire, and drove me and my tire to the repair shop. These guys have A+ customer service and are really just amazing humans. Thank you just isn't enough! Go visit them... They're fantastic!

I stopped in just as they were closing their door for the night. They asked if they could help me. I needed a windshield wiper and it was sprinkling. They looked up which one I needed and installed it for me! By that time, it was 15 minutes after closing. Never did I feel rushed and both men were very nice and heloful!! Great Customer service!!!