Central Garage LLC

My car got towed a few days ago and I wasn’t aware of it until last night because it’s not registered until this Friday and I can’t drive it much obviously. I can only move it during parking bans and storms. Some lady named Rachel was very rude and hostile and she had a very condescending and belittling tone towards me when I was asking questions. She barely worked with me but eventually I just let it be and accepted the price given. I got towed from these people before and another lady (I forgot her name) was really nice but Rachel? Yeah no she’s very rude.

You may not have a choice when it is a tow called in by the Police for an accident, but definitely avoid this company at all costs. Towed our trailer in after a hit and run accident. The responding employees assured our company they had everything needed to recover the equipment, transfer and deliver our freight that was on the trailer involved. NOT the case when asked to do so. We were then told they had no equipment to deliver the freight 12 miles from their location. Also, it was well over a week, and several requests by our insurance carrier for a bill to release the load and trailer. Once the bill was finally received, payment was overnighted and tracked, signed for by a representative of the towing company and now they claim they never received the payment, even though tracking and a

Went to get a truck left their yard around 445pm. forgot my impact gun called them and the lady told me come back at 8am tomorrow because they were closed. went today to pick it up and she is saying they are a 24/7 facility and people go in and out. when she clearly told me yesterday they were closed from 5pm-8am. come back today to find out my impact gun is missing after they were suppousely closed. (mind you she said they were closed and you need a gate code to get in and out of there) !! this is a business , have cameras all over and they should be more responsible with their customers!!!! after all that money we payed to get towed. makes me feel like all the money they charge and all those cameras mean no security!!!! stay away they are thiefts!! also refuse to show me the camera

The driver that towed my vehicle was respectful and made sure that my vehicle was not damaged in the process. The after hours phone staff was helpful and knowledgable. The receptionist when I paid for my car was polite, friendly, and helpful. She made things easy when my bill of sale was not what she needed. The driver that brought my car to my job was polite, efficient, and competent. Everybody has bad experiences everywhere sometimes, but I can say that this is a well run operation with good people.

Believe all the negative reviews. Liars, unprofessional, trash. Thanks for letting me wait outside in the freezing cold for over an hour after being told “10 minutes”