Chapman Ford of Horsham Service

Called and asked to get the engine checked out on my f150. Guy on the phone made it such and ordeal to book the service. I said forget it, I’ll go to the ford in jenkintown. Not worth the condescending attitude.

Not sure what all the bad reviews are about but since I bought my car at this location, I have been here twice for service and left happy each time. I live almost two hours away and still chose this location because of the good experience I have had with them. Angie in service is wonderful. The service guys do a great job. They took care of my Bronco, replacing the windshield, an oil change, and standard inspections for less than other locations quoted me. They got me a ride to get lunch while I waited. They record videos of your car and update you on everything. Highly recommend Ford of Horsham.

I have service scheduled at 9:30AM, it’s 2PM and they can’t tell me anything yet it’s like my car I hostage there. It needs some simple stuff and they are like we don’t even know what up with it and where is it, and have no idea when we’ll know. I hope it at least gets fixed but I can see why they have bad reviews.

We visited this dealer on a Monday, around 11:45 am. I submitted a request to test drive a vehicle on their website early that morning (never heard from anyone). After our errands we're completed, my wife called the store....the person she spoke with said to come on in and she'd have the vehicle ready for us. We arrived about 30 minutes after that call. The vehicle was not ready. We walked into the Jeep store (as we were directed to by the person my wife spoke to) there were 3 'sales people' sitting to our right focused on their computers...none even looked up when we walked in. None were on their phones. We walked around the showroom, looked at 2 units, no one looked up or asked us if we needed help. The 2 people at the 'finance' desk did not look up at us either (one behind the desk, the

Larisa Cusato is tops as a my ford service rep.She keeps me informed and is a reliable source of information on all aspects of service for my vehicles.You can drive with confidence with Larisa on top of your service/repair needs!