Chateau at Heritage Square

This is not a place I would choose for myself or for my loved one. The apartments are nice, the facilities are nice. There are some issues that I take with some of the aides that come to see different people in the second building that I'm visiting or the first building and come in the wrong entrance. Their attitudes are not kind, the comments about the people who live in the building to whomever they're talking with on the phone are egregious, disrespectful, deplorable, and need to be reported to whomever they work for. Bringing it to the attention of the building personal does you no good, so don't try. The amount of rent that is charged should allow for a recycling bin in the trash rooms that are on all of the floors. Unfortunately, there used to be one and for some reason, the bin was

We moved in the Chateau Heritage on July 1st,2023 and never looked back. It is absolutely perfect. Beautiful, spacious apartments that all are meticulously kept. The rent is reasonable and includes our utilities. Really, you need to visit to understand! The employees and residents are all extremely friendly and supportive of each other. There is a weight room, salon, and an in-house physical therapy presence. It is great being in the quiet, scenic beauty, yet Brockport and just about everything one could hope for to make their home.

GET EVERY THING IN WRITING!!! Lived there three years in three different unit, if you keep to yourself everything will be relatively ok, some senior residents hate the fact that younger folks live there aswell. Property Manger made couple of mistakes on important paperwork and almost lost 1/3 of my security deposit by sloppy paperwork (this did get corrected hence the updated review). Practically get everything in writing and make sure you keep your documents for everything

Warm and welcoming from the minute you walk in the door. Beautiful water fall outside as you walk in. Amazing fire place in lobby, and just as wonderful restaurant The Madeleine (open to the public). Meg is in the salon and does a wonderful job on your hair and there is a spa too! There are so many things to do for the residents through out the week. Very warm and inviting place.

Had the pleasure of dining at Madelines at least twice and each time they surpassed my expectations. The atmosphere and staff is top notch! The food is excellent and the menu is extensive! Best kept secret on the west side of town! Well worth the trip!