Christian Brothers Automotive Ocotillo

I scheduled an appointment a week in advance for a 7:00 AM drop-off so Christian Brothers could do a power steering flush and a full inspection. When booking, we agreed they would call me after the inspection so I could compare their findings with my dealership’s and approve any additional work for the same day or the next. Five hours passed with zero communication. When I finally reached out, I was suddenly told the inspection had “just been completed” and that their estimate was nearly three times what my dealership quoted. The staff tried to claim they had told me the inspection would take all day at check in. They hadn’t. And no, a flush and basic inspection do not take 11 hours. The front-desk rep argued this point until I shut it down; only then did he backtrack and said it was an

This happened in the last year, quite a while back actually. I had a 2001 Nissan Ultima. It wouldn’t start, I suspect that a security issue. I took it to Christian Brothers Automotive and told them to fix it. They called a couple days later and said it was fixed and ready to go. I went up to get it and paid them. I think it was like $400 and they went out to get my car and bring it around. I looked outside and saw it’s parked with two or three of their employees gathered around it. So I walked out with the guy at the desk and they said it wouldn’t start and I said you guys put a new distributor on this to fix it, and it’s not fixed. This is the exact same issue I had you work on it, intermittent no start. And I said put the old distributor back on it cause there wasn’t nothing wrong with t

Brought my pride and joy in for some work. Had some valve covers replaced and all new intercoolant and radiator hoses replaced in my twin turbo V6. The quality of work is awesome, but what really impressed me was the staff and ethical integrity the overall business has was obvious. Jake, Troy, Mike, Dean, Brian, Pete and Orbin are all excellent reps for the business. I am so grateful to have an auto mechanic close to home that I can trust. Thank you Christian Brothers on Ocotillo!

Over $200/hr for labor. Genuinely a scam, avoid at all costs. $650 for a blower motor that Ford FSM has as a 30 minute job. Quoted $3500 to do front struts on an f150, that can be done in my driveway in 4 hours. They refuse to work with 3rd party warranty companies, you won't get any work done here without paying and arm and a leg for it. Service advisors lie over the telephone, they do not record phone calls. I could go on and on, but Christian Brothers is the definition of what is wrong with shops. Too many employees, their rent is too much, and they push all that cost onto you, the customer. Find a mobile mechanic, a self owned shop, do anything other than take your cars here.

I brought my mercedes to get the oil changed and damage was done to my car. TJ the owner helped out with a portion of my repair. That says allot for the owner to step up and right a wrong. I appreciate his help and wish him nothing but good things. GOD BLESS.