Christian Brothers Automotive Schertz

Pretty upset with how our vehicle was handled. In good faith, I paid our sales ticket 2 days ahead of when the vehicle could be picked up. When my partner went to go pick up the vehicle (she was out of the country and had limited communication), she was asked to pay the ticket again. I was working and couldn't take her call when she got back into town, so she paid the ticket not knowing that I already had done so. It's hard to believe that a POS system didn’t detect and flag a paid-for ticket, especially to the tune of hundreds of dollars. They issued her a refund of course, but she's now out of pocket hundreds of dollars while the transaction is reversed, and it's anyone's guess as to how long that can take. I wasn't really offered much more than a "My bad, I'm sorry" when I called the sh

I went there months ago with engine problems, i live less than 10 minutes away. When i DROVE and dropped the car off for a $165 diagnosis a few days later i was told warranty won’t cover it and since they had to do a “deeper look” in the engine the price went up to $800 they needed or a lein would be put in place. And of course no price increase was discussed over the phone. I disputed it and still ended up paying $600 for a car i had to tow back to me when i dropped it off in driving conditions… nonetheless my car sat for months in my parking lot as they said ultimately i need a entire engine replacement. Fast forward today using another mechanic my car is driving again turns out i didn’t need a new engine and just needed some parts to be realigned… got it done for $700 including parts, w

A poorly managed CBA location. Been to other CBA locations. I don't suggest this one. Drove 55 miles for my appointment. Trivial issue with the car. I was told to leave it there because they had to "call in" a "senior mechanic" to look at it. This is called "not planning ahead". My appointment was 4 days in advance. Parking lot was very over crowded, no place to park. Business seemed very backed up with work. From what I saw, the atmosphere was permeated with incompetence.

The staff was very friendly! I got checked in and my oil change done quickly! Their waiting area was very nice, clean and comfortable. I will be a returning customer!

My 2021 Honda CR-V needed items addressed since I reached 60,000 miles. Called the closest Honda dealer and due to high volume of calls it sent me to a voicemail. We only have the 1 car, so I figured if they were that busy it might take a while to get an appointment or they might not get it back to me same day. So I actually drove over to CBA and met Kent one of the service advisors and he was great to work with. We went over all the items that needed to be handled, he gave me a written estimate, and made me an appointment 2 days later. He assured me that they could handle everything in 1 day. The day I showed up, Jeff the service manager checked me, had me taken home by one of their employees in their courtesy car. Before 12 noon, I received a call from Kent and he said they had inspected