City World Ford Service

Kept my new Ford Bronco for 3 weeks after quoting only 1 week needed only for them to do ABSOLUTELY NOTHING to the car. I took my car in for an engine service light and two recalls. One recall was related to a battery replacement which they didn’t replace and tried to charge me $360 for but since I disputed this, they removed the charge I’m upset I even tipped the tech. All my warning lights came back on the next day.

Making an appointment with them is worth nothing, always a problem with this place. Another this, if you buy a new or used vehicle from a ford dealer do not, I repeat, do not buy any warranty, it's just a scam to make you spend more money! I been to place a couple of times and I just wasted my time. I end up going to my local mechanic and get the work done there. It's way faster and way cheaper.

I took my car here for a recall and they didn’t put back one of the cover. Very unprofessional they just want to focus on telling you something is wrong with your car so you spend your money. Specially if you are a female alone.

Bringing my car to this shop has been one of the worst decisions ever made. The first time I dropped my car off, I waited over two weeks. I was told I should have no further issues with the car. The same day I got the car back, it completely shut down in traffic. I returned it, and they claimed we needed a whole new transmission, even though it's been less than a year since the transmission was replaced. Through this long wait, the receptionists have been unprofessional, Shaun, my service advisor, has done a horrible job communicating with me about what's going on with my car, and the manager, David, has lied repeatedly about almost everything to cover for his shop. Shaun even tried to have me scam my insurance to get a new transmission. It's been over a month now, and I still haven't gott

City World Ford Service is absolutely unprofessional, incompetent, and completely unorganized. I dropped off my truck right at 7:30am for a simple seat bracket replacement — a part that was already in stock. I even made it very clear that I needed my truck back the same day. When I called at 3:30pm, I was shocked to find out they hadn’t even touched my truck all day. What’s the point of making an appointment if they’re not going to do anything? The communication was terrible, and it’s obvious they have no respect for their customers’ time. I will never bring my vehicle here again and strongly recommend you avoid this service center at all costs.