Concordville Subaru Service

Joh. Made my visit one of the best customers service experiences I've had in a long time now of day you have to appreciate good customer service exceptional john thanks for your service expertise, helpfulness and kindness. 💯🙏🏽👍🏾

It should not take over 2 hours for state inspection when there was an appointment made. Staff was friendly and nice waiting room with wifi.

I had an issue with my passenger seat that was recalled and then had a reoccurring issue that subaru said was my responsibility at over 1600. John worked with them to get a significant amount paid by subaru. The part was back ordered and arrived 10 months later. Dave picked up right where John left off. I really appreciate both their help throughout getting the seat fixed.

Not good. Went for oil change, tire rotation is separate and costs ca 40. Service did not reset the reminder in the car that oil change is due so I had to go again for them to reset the message. Got an email the day after the first visit "to make sure I received great service", I responded that the service was not great - no response. Just a spam message. Also in the waiting room there was another customer with 2 very stinky dogs which you coud smell from 30 feet. made the waiting room unusable. The service manager, which asked me by e-mail about my experience was Mark Rodgers. I responded to him that I was not happy, and he ignored me. Obviously he did not care how my experiense was.

Provided excellent service and support on short notice when I ran into some car trouble recently. The service department was responsive and communicative through the process. Even provided a loaner to get me through until repairs were complete.