Conrad's Tire Express & Total Car Care

Had them replace my water pump. Keep in mind this was a warranty replacement. Had a squealing belt afterwards was told, the belt should stop squealing after 24 hours do to washing off after changing out water pump. I took it back they cleaned the belt, it was good till I got back home. I took it back 2 days later come to find out pulley was broken. (that I think they broke when changing the water pump). It was bad, they said they thought it would have been ok, to find out it wasn’t they changed it out for a fair price. I was all around satisfied with their customer service and their work.

My experience was outstanding. I had an appointment on a very busy Saturday. I was prepared for a couple hours of waiting, which would have been reasonable. Not only was I out in less than 30 minutes, but my tire/rim connection was diagnosed and repaired. Other places likely would have charged me for things I didn't need, but Conrad's holds itself to a higher standard of customer serviced. That is why I continue to be a customer.

I don’t normally leave reviews and I’ve never had an issue with a Conrad’s until I went here. I went for a flat tire I needed changed. It was my rear passenger tire. They told me my front 2 tires were way worse and that I shouldn’t be driving on them because it’s dangerous. So I had the front 2 changed but that’s all I could afford. I thought they would at least patch the flat tire. 3 days later my tire started losing air again. I couldn’t afford to get another new tire so I had to get fix a flat and a tire pump. Now today my car makes a weird noise and my ENTIRE tire is off the rim. And there’s nothing I could do about it and it all could’ve been avoided if they just changed the tire I went there to get changed.

They lie about your car and the needed services. I brought the car for specific service, upon reaching there I was told the car won’t be ready for another day. According to them they have reached out to me and I had given them the go ahead for all the services. I was told they will reach out to me around 3 or 4 but when no one called me I called the store and no one was answering the call. So I went there to see what’s going on. I waited in the lobby for 10 minutes before they realized I am standing there, because they were too busy joking around and phone were ringing like crazy but they were putting them on hold but not a single person was answering. Then here comes the fun part. I asked the man serving me at the check out about the car what’s goin on. He goes they are waiting for the pa

Showed up with a damaged tire on my car hauler in the absolute freezing cold and high winds. I was hauling a hot rod back to Michigan and I needed my spare put on. The guys jacked up the trailer with the car on it and got the spare put on. Got us back on the road in no time. Great service and great staff.