Costco Tire Service Center

If you are thinking about buying tires at the Colchester, Vermont Costco, consider this: I purchased my tires from Cosco online. They actually arrived at the warehouse a week early! I was given the opportunity to get an appointment for mounting and balancing the tires earlier than originally scheduled. I chose the 5:30 PM available slot. My car was brought into the shop just after 7 PM. They gave me the keys at 9:05 PM! It took a little over three and half hours! A horrific experience. I should’ve gone to any number of service stations. Small business owner would honor their scheduling.

Oh man I did not want to leave a bad review. I know they're working hard but that doesn't excuse the service. I waited for 90 minutes to just pick up tires. Not get installed or serviced, just pick up. And I left without my tires. I'll be needing a refund because that was insane. Day two of the tire debacle. Seriously do yourself a favor, do not buy tires from here. Do not attempt to get serviced here. Update: Took twenty minutes to find my tires for me to realize they were completely the wrong size. Not one dimension matched what I ordered. I ended up getting a refund which was good but still, four hours of my time over two days it's pretty wild. Would not recommend even if the tire price is good.

I have been going to Costco tire service center for many years. I would normally have given them five stars. Order your tires, make an appointment, drop your car off, go shopping, they usually call you about halfway through your shopping that it's done, finish your shopping, check out, and pick up your car on the way out the door. Easy peasy. Not today. Today I went in and dropped my car off like normal. Nothing was said about an abnormal wait time. So I went into the store and looked around, did some shopping, went to the pharmacy, etc. It was weird that I hadn't gotten a call yet, but I checked out anyway and headed to the service center. When we got there, they said it was going to be about another 30 to 40 minutes. Not great, but not too bad either. So we sat down and waited. After

Horrific. Zero stars. My appointment to get snow tires on was scheduled for 5:30 and we arrived right on time. We were informed when we got there that several employees had called out that day and so there was a 2-2.5 hour delay. There was no apology for the inconvenience and it was clear that the employee relaying this to us couldn’t care less. We did our shopping, went back to the tire center 2 hours and 15 minutes later and were informed that it was still going to take another 1.5 hours. When I politely asked what could be done for the inconvenience, I was basically told ‘nothing, because other people had to wait for 5 hours for their cars to be worked on earlier in the week’ We walked out with my keys 3.5 hours later, at 9 PM, after the store had closed. It’s pretty clear that no one i

I had a 10am appointment to put winter tires on. I was the second person of the day. Was told it would be about an hour. 3 hours later was told it was on the lift, but the only guy working was trying to run between several installs at once “for efficiency.” No idea if I’m ever getting out of here today. I also overheard them talking about having 3 new appointments every hour. Complete chaos. The service guy was very nice and polite though. The only reason they get an extra star. Just get your tires and go elsewhere.