Costco Tire Service Center

Moral of the story if you are going to get your tires serviced here have someone pick you up and come back when your car is ready - no matter how simple the task might appear you will wait an incredibly long time. I arrived for an appointment at 4pm to fix a flat tire (under warranty) and install TMS. I did not receive my car until they closed at 8:30pm. Rough afternoon with a four year old to be stuck at costco that long. The time before it took 2.5 hours for a tire rotation appointment.

I had an appointment but there was a lot of walkins that day. I tried to be patient and after 1.5 hours and seeing my car still in the parking lot. I asked them what an appointment was for if walkins get an ahead of you. Changing tires downtown talk 1.5 hours. All I can say is stay on top of them if you want them do your tires in done in a timely manner. Not cool Costco tires!

I am extremely disappointed with my experience at this Costco location. I went around 5:50 PM for a tire rotation without a reservation. I was told it would take 1 to 1.5 hours and that they would call me when my car was ready. I finished my shopping within an hour but had to spend an extra 30 minutes, waiting with my cart at the food court. Despite this, they never called me—even as the store was closing. When I called to check if my car was ready, the employee on the phone mocked me, repeating my words sarcastically: "What do you mean, my car is ready to go?" This was humiliating and completely unprofessional. I went to the store to find the employee, but no one was in the office. Eventually, another employee appeared but had no idea who handled my call. When I asked if my car was done,

Purchased 4 new Michelin tires, and the very next day I got a TPMS light along with harsh vibrations on the highway at around 50 mph. When I brought my car back in, they told me the vibration was due to needing a wheel alignment and uneven wear on my old tires. I rotate my tires every 5,000 miles, and I would have noticed if they had uneven wear. My car also had no vibrations before I brought it to Costco. When I asked about the TPMS light, the person at the counter asked a tech, who then rudely relayed to me that it was because one of the sensors had low battery and needed to be replaced. My car actually has an indirect TPMS that works off the ABS system—it does not use batteries. I then asked if they found any issues with the balancing of the new tires. They told me they had double-che

If zero stars were an option, I would give this location zero. The staff was extremely rude, and the wait time was completely unacceptable. Despite having an appointment, I waited over two hours just for a tire rotation and balance. This is far below the level of service Costco is known for. Very disappointing.