Costco Tire Service Center

My experience with Costco Tire Service in Lawrenceville has always been exceptional. There were times I just stopped by the store to top off the air in my tires and one of of the guys inside on three separate occasions asked me if I needed any assistance. I was having a hard time filling one specific tire. I've had two service appointments with them. Each time, they were prompt in taking my car back for the appointment I scheduled and returning the car to me as promised. Their full investigation on my tire revealed my tire during my first visit is that it was leaking from the rim. This was fixed and the repair lasted. On my second visit, my car was promptly taken inside for service. They gave me an ETA on the time required for assessment, then called me for approval on replacing the

I would be making a big mistake if I buy tires at Costco any more and get myself stuck with their shockingly slow maintenance for the next four years. 3 hours and 5 minutes’ wait, just to get a tire rotation, even with an appointment. 2h 45 min in, my car was the ONLY ONE left in the bay, yet NO ONE WAS WORKING on in. 20 minutes earlier, the center had enough staff to work on three cars at once. But later, some staff were rolling tires around, some cleaning up, just no one to perform a routine task on my car which was a normal mid-size sedan. It got even worse after I left. About 5 minutes after I left Costco and started driving on US 1, the “tire pressure low” warning came on. I had inflated my tires two weeks ago and everything had been fine. How can, after Costco claimed that they di

Brought my car in for a simple tire repair. There were two nails and it was slowly losing pressure. I asked them clearly to plug both spots. Was told it'd take 1-2 hours. It took 2.5 hours and when I got the car back it had only one plug and one nail still stuck. After they refilled the tires they should have known there was still an issue, the pressure clearly shows there is still a problem.

I was stressed about getting new tires but Singh went above and beyond to get me taken care of and put my mind at ease. Super helpful and efficient. Thanks so much.

AVOID AVOID AVOID!!!!! Terrible customer service, untimely service, broke part of the lug, denied they would fix it despite having it in writing that they were accountable. Eventually fought to get reimbursed for an error caused by Costco and were ultimately getting gaslit that we should figure it out. Save your time, energy, and money. Support a local business to get your tire changes done faster and cheaper.