Cottman Transmission and Total Auto Care

My car unfortunately broke down due to my transmission right after the snowstorm. I was recommended here by another company. I looked up the reviews and was happy about it. They ordered my rebuild transmission. Normally they would need a down payment and I didn't have it at the time. Jason took a leap of faith that I was going to be true to my word. I would highly recommend this place to anyone. They showed a lot of patience and understanding.

Fast, professional, and reasonably priced. I highly recommend them. They took in our Nissan on Tuesday morning and got it back Friday. Works perfectly.

I had an excellent experience with Jason at Cottman Transmission. He was extremely thorough in explaining their transmission services in a way that made sense to someone like me with zero experience in this area. Even though I ultimately didn’t get any work done—not because of their prices, but because my vehicle simply wasn’t worth investing that amount into—Jason still took the time to go over multiple options, including financing, without any pressure at all. It’s clear why Cottman shows up first on Google and even in ChatGPT. The level of professionalism, honesty, and customer service Jason provided is rare. I’d recommend them to anyone needing transmission help in Charlotte.

WARNING: Poor communication and charged for an unsuccessful repair. I brought my 2017 VW Jetta (81,000 miles) to this Cottman location after another mechanic read four transmission-related codes and suggested a transmission specialist. The car was slipping only when accelerating from a complete stop. From the start, communication was extremely poor. I had to call repeatedly over several days to get updates on my vehicle. I was not proactively contacted at any point. On Monday, the manager (Jason) told me he was “fairly confident” that replacing both speed sensors and changing the transmission fluid would fix the issue. I was quoted $2,416, which I agreed to only because I was told this would resolve the problem. Two days later, after I again had to call for an update, I was told the re

A few weeks ago, my minivan broke down outside my son’s school. I was lucky that Andrés was there to help us. He also recommended his shop, where they did an amazing job fixing our car’s transmission and getting it running perfectly. Jason, who works there, communicated with us very well and explained everything my minivan needed. I absolutely recommend this place. Thanks again!