Crash Champions Collision Repair Farmers Branch

FRIENDLY STAFF, BUT A DISASTROUS EXPERIENCE WITH MY VEHICLE I wish I didn’t feel compelled to write this review, but after multiple visits and repeated issues, I feel it’s necessary to help others make an informed decision. My 2023 Honda CR-V sustained what appeared to be strictly cosmetic damage from a fallen tree in Waco. I drove it an hour and a half back to Dallas without mechanical issue—everything was functioning, including the lights and electronics. Following my insurance provider’s direction (USAA), I brought the vehicle to Crash Champions in Farmers Branch. From a customer service standpoint, I have no complaints. Erica was fantastic to work with, and the majority of the staff were helpful, respectful, and responsive. If this review were based solely on staff interaction, it w

Terrible service. We received the vehicle 3 months after being “fixed” nothing was done right to the vehicle. It was actually still UNSAFE to drive. When we took the car back to explain what needed fixing we were pushed off and ignored. Terrible work on the vehicles. Terrible communication as well; never received a call to let us know any updates we have to continue calling to see what was taking so long. 6 months later STILL NO CAR! And not fixed. We were told “it’ll be here Friday” a month later STILL NOT READY. We were told “it’ll get here Friday” to now being told “national back order” unsafe to drive the vehicle after them. UPDATS WE PICKED UP THE CAR. NOTHING WAS FIXED FROM THE SECOND TIME THEY TOOK IT IN. KEPT THE VEHICLE FOR ANOTHER 3MOTHS TO GET THE CAR SAME WAY IT WAS GIVEN TO U

I was rear ended at a stop light and Crash Champions got my car in the same day. The repair was completed quickly and the car looks good as new. Very happy with the repair and overall service they provided. Thank you so much!!

Unfortunately I've had to use Crash Champions a few times at this point. Fortunately I was able to use my man Marvin each time. He's not only kept me updated on the status of my car each time, he's has incredible customer service. I highly recommend him any time you have a collision. Unfortunately the drivers in Dallas don't necessarily obey the rules of the road, but Marvin makes sure that you are taken care of. Highly recommend him and Crash Champions. 10/10 The images are of the damage, I don't need to include the repairs because the car looks good as new.

I can’t say enough good things about Champion Collisions! Marvin took care of my Santa Fe and made it look brand new again. The work was amazing, and he even got it back to me earlier than promised. Marvin really goes above and beyond — super friendly, professional, and committed to great service. I’ll definitely be recommending this place to my friends and family!