Crash Champions Collision Repair Ridgeland

I had a horrible experience at the Sunny Brook location. The service person was Ryan. When I brought my truck to be fixed from an accident he came outside and bearly looked at my vehicle and said we will call u with an estimate. I never got a phone call or a text message. I was not notified on the estimates or when my car was going to be repaired. I had to call every week. When I went to pick up my car it was so many parts on my car that was was put on wrong. I was pointing out the issues and Ryan just stood there with his hands in his pockets. So I looked at him and asked was he going to remember everything? Then he went in side the office to get a maker to mark where the issues where. Now this was over 30 days since they had my car and I had to turn in my rental so I had t

Poor service. Lorie always promises to call back and follow up. The pary was backorder without any updates and we had to call and find out. Now, we've been paying for a lease car and its been over a month. Now they can't even calibrate it causing even more delays and nobody knows nothing. I will never use them ever again!!!

I stopped by last week to get a quote for a minor paint job. The woman who helped me assured me that I would receive a quote by the end of the day after I filled out a form with my contact and vehicle information. When I hadn’t heard back, I called midweek to follow up. The same representative told me they were busy and quotes were taking longer than usual but promised I’d have it by the end of the week. By Monday, I still hadn’t received anything. When I called again, I was told that my information wasn’t in their system and that they couldn’t locate my paperwork. I was told they’d check with the other staff members to see who had it, but I never heard back. Overall, the lack of communication and follow-up was very disappointing. I expected at least a call or email update, but after mu

Went in thinking my car would take a month or so. Got a quote for 18 days but it was finished in 16. Front desk was very easy going and explained the process throughly. I was updated throughout the week via text how many days the repair had left. Deff recommend.

A great experience! The staff are so great!