Critz BMW Service Center

I have been waiting on my car for 5 HOURS for a tire change. This is my second visit to have tires changed here because the last time I was here for a scheduled appointment (appointment was scheduled 2 weeks prior to appointment) they realized after the fact that the tire I told them I wanted during the scheduling were not in stock/ordered ahead of time. This visit I had to check 2 different times if they had the tires in stock (which they didn’t and had to place an order for) before arriving for my scheduled appointment. I let them know when I set the appointment as well as when I arrived that I would be waiting for the car but it wasn’t until after waiting 2.5 hours that they told me they were short staffed and he couldn’t find anyone to work on my car. Finally, at 3 hours waiting I was

They are organized and communicate well. Technicians do good. pricing wise though, we get it - its a dealer plus its a BMW, but some rates are unnecessarily through the roof. Simple inspections like say looking at a AC system line leak and diagnosing up to $250 not including credit card fees is pretty insane. You’re better off going to ASM BMW 10 minutes away for the same work plus OEM part usage.

I was very pleased with this service. It was all done in a timely manner and I felt very important and not like just another customer. I love the fact that I was sent a video of the actual inspection with a detailed list to choose the things I wanted to have completed outside of my regular service. Finally, to top it off once I was checked out, my car was brought to the service door for pickup and they also washed and vacuumed it out. Very reasonable prices and would highly recommend them to all customers! 😊

Special thanks to David and the Service Technicians for their professional and courteous service today. They were thorough and efficient with my routine maintenance and resolving a special issue. Well done!

Amazing work from the Critz Service Team, my experience was great! There was never a time that I felt like I needed more information or wasn't confident about the my first service. The breakdown was flawless and even was afford time with the Genius to go over some unknown system functionality. There really isn't a better service team to trust! Thanks Critz Group!!